Job Description – Customers Success Account Coordinator/Administrator

As a certified B Corporation, WBS is an Ethics & Compliance service provider focused not just on the traditional bottom line, but also on our impact on our people, communities, and our planet.  As a woman owned and managed business that lives the values of justice, equality, diversity and inclusiveness, we at WBS are proud to be a force for good in this world.  As an impact driven company, we create speak -up cultures for domestic and international public, private and not-for-profit organizations by giving voice to people and making the world a better place. We offer a casual working start-up environment within a group of friendly and talented individuals.  Our employees rank us highly in terms of commitment to work / life balance.  One of the many reasons we are currently scored 4.7 out of 5 by our employees on Glassdoor.

Overview of Responsibilities

As an Account Coordinator/Administrator (AC) for the Walker Group you will be instrumental in ensuring we meet the needs of our various customers and stakeholders.  In this role you will function as part of a team offering services to group companies such as WBS, Bellevue Properties,.  The Employee shall be responsible for some administrative duties as they relate to reception as listed below.

Specific Duties

The following are the duties for the position:
  • Assist with onboarding new clients, including the implementation of ¬†IntegrityCounts Accounts.
  • Act as a brand ambassador and provide first class support to clients and other stakeholders.
  • Updating client account settings as per client request.
  • Distribution of account credentials and assistance with account reset.
  • Data entry to create new WBS client accounts inclusive of user set up, location set up, and various other data entry requirements for account implementation.
  • Update and distribution of client materials as per request.
  • Provide basic troubleshooting and technical support.
  • Gather information and create tickets to escalate technical or product concerns to Product and/or I.T. teams.
  • Forwarding client requests for technical support to designated parties.
  • Respond to client enquiries via email and phone as the case may be.
  • Facilitating annual renewals of client accounts, following up on receivables.
  • Assist with client enquiries by providing designated FAQ responses.
  • Provide administrative support to senior staff upon request
  • Checking morning messages and distributing them.
  • Open and distribute daily mail
  • Coordinating/scheduling courier
  • Ordering office and kitchen supplies
  • Activating and cancelling security cards for all tenants and employees
  • Ordering and distribution of business cards
  • Assisting with tenant enquiries
  • Receiving all rent cheques from tenants
  • Assisting property manager with dealing with onsite service partners for building related maintenance.
  • Other duties as required by the Company.