Is an external system better than an internal system?
Yes, internal systems can have serious drawbacks. Employees may feel more anxiety calling an internally recognized number rather than an arbitrary toll free line. External systems also provide for a better perception of anonymity by the employees and offer trained professionals ready to deal with more difficult issues.
WhistleBlower Security has employees who are trained to handle these types of calls, with a secure proprietary database system that ensures information and identities are protected, segregated and private.