Our system facilitates the ability to engage in anonymous and confidential dialogue between the reporter and the organization.
Our Canadian based call-centre agents are well trained in empathetic and compassionate investigative techniques, offering an “always live” human experience that ensures your employees are protected and supported.
Our agents will always take the time necessary to create a thorough and comprehensive report. Whether the call takes 10 minutes or 45 minutes, our contact centre agent’s primary focus is creating a professional, courteous, and comfortable environment for your employees.
WBS’ intelligent and trustworthy process leads to more effective investigations, lowering risk and helping to build a culture of integrity.
Toll free Telephone Hotline Live Number and Answer Services provided 24/7/365 to accept and manage anonymous workplace related incident reports to the client’s toll free locations
Multiple Report Mechanisms allow for the integration of hotline calls, Email, Fax and Web Form Service into our IntegrityCounts™ Case Management System
WBS’ Global Ethics Hotline are fully bilingual (English and French), with spontaneous interpretation capabilities in up to 220 languages
Report: Each report is assigned a unique number and password
Global Regulatory Compliance: WBS will assist you in ensuring your system is in compliance with regulatory nuances globally
Intuitive Process: WBS’s process for onboarding, intake and response, ensures an intuitive and friendly experience for your staff
Data Protection: With Canada’s data protection and privacy legislation and WBS’ system, you can ensure your confidential information is secure