Optimize Compliance Efforts with Case Management

A trustworthy compliance case management tool provides a single source of truth that’s accurate, complete, and up-to-date. A centralized database captures reports of ethical concerns and provides visibility into your organization’s risk level.

Structured and Customized Reporting

Eliminate the drawbacks of unstructured communications by taking control and tracking how incidents come into the case management system. With a comprehensive case management dashboard, it’s easy to investigate, manage, and address incidents so you can stay compliant with regulations.

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Compliance case management systems help organizations remain compliant with applicable laws, regulations, and industry standards.

Organizations can:

  • Identify potential risks and quickly take steps to mitigate them before they become larger problems, resulting in less financial, legal and reputational harm
  • Provide visibility into risks, threats and hotspots for stakeholders, helping to build transparency and accountability, and demonstrating the organization's commitment to compliance
  • Proactively maintain compliance with applicable regulations and industry standards by identifying, tracking, and addressing risk areas
  • Improve efficiency by streamlining workflows and automating tasks involved in managing compliance incidents, such as reporting, investigation, and resolution
  • Ensure all reported incidents are managed consistently, and in a timely and effective manner across the organization, regardless of the location or department involved

Benefit from the
IntegrityCounts Compliance
Case Management System

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IntegrityCounts case management facilitates investigation by providing a central repository for all reported concerns, allowing management to investigate and resolve potential compliance violations quickly and effectively.

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By facilitating investigations, IntegrityCounts can help mitigate potential legal and reputational risks, enabling management to identify and address potential compliance violations before they become larger problems that could result in legal or reputational harm.

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The data collected through IntegrityCounts will provide valuable and actionable insights into potential risk areas or non-compliance, allowing organizations to take proactive steps to address issues.

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IntegrityCounts is an all-in-one solution for case management investigation and reporting, accessible from anywhere at anytime, and easily integrated into third-party programs.

Key Features

We support companies worldwide by providing a robust and adaptable program.

Implementation

Get your program up and running.

1

Initiate

We will work with you to establish your requirements to initiate the set up process for your account.

2

Build

We will start developing required specifications including system data fields needed, and customized collateral to promote the program.

3

Pilot

Take a test drive of your system prior to launch. File test reports, navigate the case management tool in a sandbox environment.

4

Training

We’ll deliver training sessions to your team to ensure you have everything you need before launch date.

Case IQ Case Management

Streamline case management with automated workflows, precise organization and unquestionable security.

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Centralized Documentation

Reduce risk with secure case file documentation

Task Assignment

Keep investigations moving forward with effective task management

Email Management

Easily manage emails from one centralized location

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Advanced Search Capability

Easily find the vital case information you need

Mobile Version

Allow your team to keep working when away from their desks

One-Click Investigation Reports

Create accurate, detailed, organized investigation reports in seconds

Related Cases

Identify potentially related cases- instantly

Visualize your program the way you want it

Your Case Management tool is built with your needs in mind.

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Compliance Case Management Software

Filter and search through current and historical records. Build holistic reports of your case data to quickly see trends and identify red flags immediately.

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Reporting Center

Comprehensive reporting helps inform leadership on a variety of issues. Drill deep into your data to visualize hotspots within the organization.

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Frequently Asked Questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

Is the service anonymous?

Yes. We encourage those using our service to feel secure in reporting an incident. We offer 3 levels of anonymity.

  • Strictly Anonymous: The Reporter’s identity will not be known to their organization or to WhistleBlower Security (a Case IQ company)
  • Anonymous to the organization: Only WhistleBlower Security (a Case IQ company) will know the Reporter’s identity and will contact the them if requested. The Reporter’s identity will NOT be shared with their organization
  • Private Personal Contact Info: The Reporter has included the details of their identity to their organization as well as WhistleBlower Security

Our system includes statements ensuring the Reporters’s anonymity will be maintained in the event they choose not to share any contact information. We further ensure that if a Reporter chooses to remain anonymous, no personal information is shared and no information about their originating telephone or computer is collected or displayed in any form.

Who has access to the information?

WhistleBlower Security (a Case IQ company)’s IntegrityCounts reporting system supports many different organizations and each of these organizations has established and publicized how reports will be reviewed and by whom. Please review the communication material from your organization for specific details.

How do I make a report?

Making a report is easy. If you are using the web-based system, just fill out the appropriate fields as shown on the screen. If you are using the Toll-Free Hotline, simply follow the instructions of the In-Take Agent, and ensure you are as specific as possible without giving away your identity (unless you want to identify yourself). You can also email WhistleBlower Security (a Case IQ company) directly by using your company’s customized email address, or mail information to:

WhistleBlower Security
P.O. Box 91880
West Vancouver, BC, Canada
V7V 4S4

How is my identity protected?

The IntegrityCounts reporting system is operated by WhistleBlower Security (a Case IQ company) and is independent from your organization; we do not track IP addresses or subscribe to caller I.D. services. We use the latest in encryption and security technology including firewalls to ensure that our system is secure. You must take care when providing information in your report and ensure that you do not provide personal details or information that will expose your identify if you want to remain anonymous.

Why is outsourcing this service better than having an in-house program?

WhistleBlower Security (a Case IQ company)’s Ethics Reporting and Case Management program, IntegrityCounts, offers third party transparency and a secure amalgamated database that enables our clients to proactively identify and react to trends within their organization. By encapsulating all incident related data in a single place, our clients are better able to holistically manage issues on a continual basis. Our live-answer hotline Contact Centre Agents are available 24/7/365 and are trained in empathetic and investigative techniques to support your employees when they do decide to come forward. Overall, it is a comprehensive system that cannot be duplicated by an internal system with part-time support.

What percentage of companies have whistleblower hotlines?

Whistleblowing hotlines are increasingly inherent in ethics and compliance programs. According to a study, boards that include a Chief Compliance Officer are more likely to ensure that an internal whistleblower system is accessible to employees and stakeholders. Deloitte’s survey of very effective companies, shows that almost 80% had whistleblower hotlines and another 10% planned to implement them.

Data Privacy and Security

Our solutions are combined with advanced security and data management.

  1. Data Storage
    The IntegrityCounts system runs on a redundant virtual and network infrastructure. In the event of a single hardware failure the application will continue to be operational. There would be no downtime or data loss. Recovery points for our databases are every 10 minutes (RPO) to protect against data loss / data corruption. We can restore from our recovery points within 30 minutes (RTO).
  2. Data Availability
    The strongly encrypted data and software exist in multiple copies within the primary data centre to provide a solution that is highly redundant and resistant to failure. This guarantees greater than 99.95% uptime 24 hours a day, 7 days a week, 365 days a year. We also geo-replicate your data to the secondary Canadian Azure data centre to offer disaster recovery in the event of a complete data centre loss.
  3. Data Transmission
    All incident report details are encrypted both during transmission and while at rest, and WBS maintains strict controls over who has access to systems that store confidential data. The information is encrypted using TLS between the client and the server. Once on the server the structured data is encrypted into an MS SQL Azure RDBMS using Transparent Data Encryption (AES-256).
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Customer Support

Our customer success program doesn’t stop once your system is up and running.

  1. Client Support
    WhistleBlower Security prides itself on high quality and personalized service to our clients.
  2. Customer Success Team
    Our Customer Success Team is always available to you for any ongoing support to your account, or any questions you may have, no matter where you are located.
  3. Knowledge Base
    Our knowledge base hosts a number of self-service videos, eBook and other documents available to you at anytime.

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Learn More About IntegrityCounts

Get your program up and running quickly. Contact us today!

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Global Hotlines and Case Management

We have the tools to help you create and manage a speak-up culture with a 24/7/365 anonymous employee hotline in 150 supported global languages.

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Powerful Analytics

Gain valuable insights into the changes and events within your organization with the ability to collect, store, and collaborate on data efficiently.

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Intuitive and Price Competitive

Our all-inclusive service has everything you need at a price you can afford, featuring comprehensive services that are designed to empower organizations and employees.