Staying Ahead
in a Changing World

The world of compliance is ever-evolving, and credit unions must adapt continuously to stay compliant with an array of regulations. Our clients value our commitment to staying at the forefront of compliance standards, helping them not only meet regulatory requirements but also exceed them, ensuring the financial health of their institutions.

Credit unions must maintain robust compliance programs to meet a number of regulations to avoid penalties and reputational damage:

  • The Financial Consumer Agency of Canada (FCAC) has regulations in place to protect the rights and interests of consumers.
  • The National Credit Union Administration (NCUA) regulates credit unions in the United States, ensuring they comply with regulations including capital requirements, loan limits, and governance standards.
  • Anti-Money Laundering (AML) regulations require financial institutions to establish and maintain effective programs to detect and prevent money laundering and other illicit activities.
  • Privacy regulations, such as the Personal Information Protection and Electronic Documents Act (PIPEDA), require financial institutions to establish safeguards to protect consumers’ personal information

Maintaining a robust compliance program will ensure credit unions remain compliant with applicable regulatory requirements to avoid penalties and other legal repercussions:

  • Credit unions may face fines or other monetary penalties imposed by regulatory agencies for non-compliance with regulatory requirements
  • Legal action from regulators, members, or other parties can be issued to credit unions for non-compliance with regulatory requirements
  • Non-compliance with regulatory requirements can damage a credit union’s reputation and erode public trust in the institution
  • Lack of trust and confidence will see members choosing to leave a credit union due to non-compliance with regulatory requirements

Whistleblower hotlines mitigate compliance risks by helping financial institutions identify and address issues before they become more serious:

  • A safe and confidential complaint reporting channel encourages employees to speak-up about concerns that might otherwise go unreported. The organization can identify potential risks before they become difficult to address
  • Whistleblower hotlines provide an early warning system allowing employees to report violations early on so organizations prevent regulatory violations, reputational damage, and financial loss
  • Compliance data monitoring, collecting and analyzing provides valuable insights into potential hot-spots, or compliance risks that organizations can then use to quickly identify patterns and trends, and prevent future violations

Member Trust as the Bedrock

In the world of financial services, perhaps no asset is as precious as a sterling reputation. Credit unions, built on the trust of their members, understand the irreplaceable value of a reputation unblemished by scandal or misconduct. For these financial institutions, the commitment to protecting their reputation is not merely a matter of public relations; it's a profound dedication to the very essence of their existence.

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Our Role in Reputation Protection

WhistleBlower Security understands the delicate balance that credit unions must strike between growth and reputation protection. Our financial services compliance software solutions are designed not only to mitigate compliance risks but also to fortify the foundation of trust upon which credit unions are built. By fostering a culture of ethics, transparency, and accountability, we help credit unions ensure their reputation remains untarnished and their members remain confident in their financial partner.

Data-Driven Insights

Our powerful analytics tools provide credit unions with valuable insights into potential compliance hotspots, allowing for proactive risk mitigation. By monitoring, collecting, and analyzing compliance data, organizations can identify trends and patterns and prevent future violations.

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Ethics and Compliance Solutions

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Global Ethics Hotline

Facilitates safe, anonymous reporting of occupational fraud and other misconduct 24/7/365. Trained professionals guide the caller through the intake questionnaire with empathy and understanding.

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Case Management System

A case management system provides a centralized location to capture reports of occupational fraud and other misconduct allowing leadership to take proactive measures to mitigate risks and areas of concern.

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Confidentiality of Reports

Information provided by reporters will remain confidential inside the IntegrityCounts case management system. All incident report details and all personal information are encrypted.

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Powerful Analytics

Provides an extensive view inside report data to identify serious financial and regulatory issues that could cause serious repercussions if not terminated quickly.

Elevate Your
Compliance Game

Discover the WhistleBlower Advantage and experience how our financial services compliance software solutions and unwavering commitment to ethical conduct can elevate your credit union to new heights of compliance, accountability, and member trust. Join us today, and let's create a future where credit unions thrive in a landscape defined by ethics and compliance.

Choose WhistleBlower Security as your partner on the journey to safeguarding your credit union's reputation and members' financial well-being. Join us in the pursuit of a more ethical and compliant financial services sector.

Additional Resources

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Compliance and Ethics in Credit Unions

Download PDF
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Halting Occupational Fraud - Credit Union Times

Download PDF
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The Ethical Credit Union: A CEO’s Point of View

Watch Webinar

Trusted worldwide.

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Frequently Asked Questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

Is the service anonymous?

Yes. We encourage those using our service to feel secure in reporting an incident. We offer 3 levels of anonymity.

  • Strictly Anonymous: The Reporter’s identity will not be known to their organization or to WhistleBlower Security (a Case IQ company)
  • Anonymous to the organization: Only WhistleBlower Security (a Case IQ company) will know the Reporter’s identity and will contact the them if requested. The Reporter’s identity will NOT be shared with their organization
  • Private Personal Contact Info: The Reporter has included the details of their identity to their organization as well as WhistleBlower Security

Our system includes statements ensuring the Reporters’s anonymity will be maintained in the event they choose not to share any contact information. We further ensure that if a Reporter chooses to remain anonymous, no personal information is shared and no information about their originating telephone or computer is collected or displayed in any form.

Who has access to the information?

WhistleBlower Security (a Case IQ company)’s IntegrityCounts reporting system supports many different organizations and each of these organizations has established and publicized how reports will be reviewed and by whom. Please review the communication material from your organization for specific details.

How do I make a report?

Making a report is easy. If you are using the web-based system, just fill out the appropriate fields as shown on the screen. If you are using the Toll-Free Hotline, simply follow the instructions of the In-Take Agent, and ensure you are as specific as possible without giving away your identity (unless you want to identify yourself). You can also email WhistleBlower Security (a Case IQ company) directly by using your company’s customized email address, or mail information to:

WhistleBlower Security
P.O. Box 91880
West Vancouver, BC, Canada
V7V 4S4

How is my identity protected?

The IntegrityCounts reporting system is operated by WhistleBlower Security (a Case IQ company) and is independent from your organization; we do not track IP addresses or subscribe to caller I.D. services. We use the latest in encryption and security technology including firewalls to ensure that our system is secure. You must take care when providing information in your report and ensure that you do not provide personal details or information that will expose your identify if you want to remain anonymous.

Why is outsourcing this service better than having an in-house program?

WhistleBlower Security (a Case IQ company)’s Ethics Reporting and Case Management program, IntegrityCounts, offers third party transparency and a secure amalgamated database that enables our clients to proactively identify and react to trends within their organization. By encapsulating all incident related data in a single place, our clients are better able to holistically manage issues on a continual basis. Our live-answer hotline Contact Centre Agents are available 24/7/365 and are trained in empathetic and investigative techniques to support your employees when they do decide to come forward. Overall, it is a comprehensive system that cannot be duplicated by an internal system with part-time support.

What percentage of companies have whistleblower hotlines?

Whistleblowing hotlines are increasingly inherent in ethics and compliance programs. According to a study, boards that include a Chief Compliance Officer are more likely to ensure that an internal whistleblower system is accessible to employees and stakeholders. Deloitte’s survey of very effective companies, shows that almost 80% had whistleblower hotlines and another 10% planned to implement them.