A Proven Solution for Ethics Reporting
Incidents of fraud, embezzlement and harmful behaviour are often uncovered and reported by employees. But if your employees don’t have the necessary tools, protection and confidence in your organization’s procedures, they may choose to ignore it instead of coming forward. No matter the size or scope of your business, if you’re not actively building a workplace of trust and integrity, you’re leaving your company vulnerable.
Flexible Around Your Business’ Needs
Every business, regardless of the industry, should have a strategy and policy in place that guarantees the protection of those who report any incidents of misconduct or unethical behaviour in the workplace. This not only benefits your team, but it also helps to safeguard your business against illegal activity that could lead to serious ramifications.
Whether you’re a small operation or a growing multifaceted corporation, our ethics reporting and case management program gives you and your team the tools to report and identify areas of concern, investigate flagged activity, take appropriate action, and develop better strategies to improve in the future.
Frequently Asked Questions
We now have an FAQ list that we hope will help you answer some of the more common ones.
How do you support clients once implementation is complete?
Our support for clients goes on once implementation is complete. Your team will have their assigned Account Manager as a first point of contact and will also have the resources at Head Office for any support required. There is a toll free hotline that will connect you with our Head Office for any system issues or you can email email@example.com and a customer service representative will reach out to address any issues. Your Account Manager will also reach out quarterly to check in and ensure the system is working to your team’s expectations and to discuss anything we can do to help with awareness or education.
What makes for the most effective hotline?
First, the program must be available 24/7/365. Next, one of the biggest threats to an effective whistleblower hotline is lack of awareness and engagement. If employees and stakeholders don't know of the availability of the service or are cynical when made aware of the service, the program will not be effective or successful. An effective program requires communications planning, training, management support, and policies and procedures to support both the launch of a system and the ongoing effectiveness.
Why is outsourcing this service better than having an in-house program?
The IntegrityCounts Ethics Reporting and Case Management program offers third party transparency and a secure amalgamated database that enables our clients to proactively identify and react to trends within their organization. By encapsulating all incident related data in a single place, our clients are better able to holistically manage issues on a continual basis.
Our ‘live-answer’ hotline Contact Center Agents are available 24/7/365, in over 150 languages, and are trained in empathetic and investigative techniques to support your employees when they do decide to come forward.
Overall, it is a comprehensive system that cannot be duplicated by an internal system with part-time support.
Can our employees use the hotline at any time?
Yes, our hotline is available 24/7/365.