A case management system provides an indepth view of your entire database, and allows you to manage all your case data effectively in one place.
The Analytics dashboard gives you a visual representation of your data, and a drill-down feature helps you identify report trends more quickly. Customized filter views make it easy to analyze case data and export reports.
Automated notifications are sent directly to your email to keep you up-to-date with case details. Notifications can be customized to suit each user need.
Notifications can be customized so that users receive only the most relevant updates.
Reporters and Case Investigators can communicate anonymously with each other to ask questions, receive case updates, provide additional case information, or any other matter.
Case managers can assign one or multiple investigators to each case.
Case Managers can restrict other Managers from viewing specific cases to keep sensitive information or case investigations strictly confidential.
User permissions are easily customized to meet business objectives. Permissions settings can restrict feature availability to specified users and/or limit case access based on case type, location, or department.
Case routing can be customized so that cases are delegated automatically.
User can set case priority levels to better manage case investigations and stay on top of what’s important.
IntegrityCounts keeps an Activity Log so that you can get detailed audits for each case.
Managers and Investigators can use the Internal Messages feature to communicate with each other and make notes about the investigation and/or attachments provided.
Reporters and Case Managers can assign multiple case types to help capture events that impact multiple case categories. Primary case type selection helps user organize case data so that it can be analyzed at a later date.
Task manager allows Managers and Investigators to create and assign specific tasks in case management. Tasks can be updated with details, due dates, attachments, and comments so that investigations are easily managed.