Keep the lines of communication open for employees who prefer to file a report themselves online instead of phoning into a hotline. The IntegrityCounts web based portal is quick and intuitive and minimizes the number of clicks and pop-ups.
The IntegrityCounts portal will collect, assign, and track cases, giving management insights into cases that need immediate attention and will seamlessly escalate high priority cases in a timely fashion.
1. Data Storage
The IntegrityCounts system runs on a redundant virtual and network infrastructure. In the event of a single hardware failure the application will continue to be operational. There would be no downtime or data loss. Recovery points for our databases are every 10 minutes (RPO) to protect against data loss / data corruption. We can restore from our recovery points within 30 minutes (RTO).
2. Data Availability
The strongly encrypted data and software exist in multiple copies within the primary data centre to provide a solution that is highly redundant and resistant to failure. This guarantees greater than 99.95% uptime 24 hours a day, 7 days a week, 365 days a year. We also geo-replicate your data to the secondary Canadian Azure data centre to offer disaster recovery in the event of a complete data centre loss.
3. Data Transmission
All incident report details are encrypted both during transmission and while at rest, and WBS maintains strict controls over who has access to systems that store confidential data. The information is encrypted using TLS between the client and the server. Once on the server the structured data is encrypted into an MS SQL Azure RDBMS using Transparent Data Encryption (AES-256).
1. Client Support
WhistleBlower Security prides itself on high quality and personalized service to our clients.
2. Customer Success Team
Our Customer Success Team is always available to you for any ongoing support to your account, or any questions you may have, no matter where you are located.
3. Knowledge Base
Our knowledge base hosts a number of self-service videos, eBook and other documents available to you at anytime.