IntegrityCounts Toll Free Ethics Hotline

For employees that rely on a human connection, anonymous hotline capabilities are critical to ensuring that the employee feels supported and nurtured when reporting misconduct.

Global and local multilingual hotlines are answered live 24/7/365.

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Key Features

Employees always have an option available to them to speak with a live agent.
24/7/365

Trained agents live-answer in English, French, and Spanish and are available to accept calls 24/7/365 days a year.

150 Languages

We service 150 languages supported by our interpretation partner.

Canadian Call Centre

We’re located in Canada and we don’t offshore our services.

Accessibility

We conform with WCAG 2.0 and offer a TTY option making the service accessible to persons with hearing or speech difficulties.

Multiple Hotline Options

Local and global hotline numbers are ready to use in a format the caller recognizes.

Customized Numbers

Customized hotline numbers are available for a more personalized and truly unique experience.

How it Works

Professional and courteous agents are trained to make the reporter feel comfortable and safe.
  • 1
    Contact

    Reporters call into the hotline to report their concern.

  • 2
    Report

    The Agent walks the Reporter through a questionnaire, transcribing the details of the case.

  • 3
    Confirm

    Reporters confirm the details of the case with the Agent to ensure its accuracy.

  • 4
    Submit

    The report is immediately submitted to the company’s designated administrators for review.

Customize the experience for your employees

We work with our clients to design and implement a customized hotline reporting experience.
Use your own custom hotline

Include a greeting exclusive to your ethics and compliance program, that will be heard by your employees.

Script Localization

Your custom greeting can be available in the languages you need to support your employee's language preferences.

Data Privacy and Security

Our solutions are combined with advanced security and data management.

1. Data Storage

The IntegrityCounts system runs on a redundant virtual and network infrastructure. In the event of a single hardware failure the application will continue to be operational. There would be no downtime or data loss. Recovery points for our databases are every 10 minutes (RPO) to protect against data loss / data corruption. We can restore from our recovery points within 30 minutes (RTO).

2. Data Availability

The strongly encrypted data and software exist in multiple copies within the primary data centre to provide a solution that is highly redundant and resistant to failure. This guarantees greater than 99.95% uptime 24 hours a day, 7 days a week, 365 days a year. We also geo-replicate your data to the secondary Canadian Azure data centre to offer disaster recovery in the event of a complete data centre loss.

3. Third Party Audits

All incident report details are encrypted both during transmission and while at rest, and WBS maintains strict controls over who has access to systems that store confidential data. The information is encrypted using TLS between the client and the server. Once on the server the structured data is encrypted into an MS SQL Azure RDBMS using Transparent Data Encryption (AES-256).

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Customer Support

Our customer success program doesn’t stop once your system is up and running.

1. Client Support

WhistleBlower Security prides itself on high quality and personalized service to our clients.

2. Customer Success Team

Our Customer Success Team is always available to you for any ongoing support to your account, or any questions you may have, no matter where you are located.

3. Knowledge Base

Our knowledge base hosts a number of self-service videos, eBook and other documents available to you at anytime.

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Related Features

Explore the IntegrityCounts Ecosystem.

Learn More About IntegrityCounts

Get your program up and running quickly. Contact us today!

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WBE Certified

The only Ethics Hotline provider on the market certified Women Business Owned.