IntegrityCounts Toll Free Ethics Hotline

Regardless of safeguards that are put in place, if your organization doesn’t have a system to identify suspicious behaviour before it escalates, your company could face serious financial consequences, legal violations and public scrutiny. Employees, vendors and suppliers are often the first to notice suspicious activity, making them a viable source for uncovering fraud. Yet most organizations do not have an easy way for them to report misconduct and sensitive issues without fear of retaliation.

As an ethics hotline provider, we understand the importance of providing your employees with the tools needed to safely and confidently report their concerns. Give your employees an anonymous, secure and user-friendly way to report genuine concerns via our IntegrityCounts Global Ethics Reporting Hotline. This ensures that any suspicious behaviour is quickly reported, collected and tracked so you can deal with it before it causes any damage to your business.

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How your organization benefits from the IntegrityCounts anonymous reporting hotline:

Remove

obstacles when reporting misconduct

Prevent

employees from raising their concerns elsewhere

Uncover

unethical practices quickly before they become serious issues

Help

prevent ongoing fraud from occurring

Promote

transparency in the organization

Encourage

accountability among supervisors

Assist

in building an ethical, responsible work culture

Reduce

costly consequences and regulatory violations

Help

you stay compliant

How it Works

Professional and courteous agents are trained to make the reporter feel comfortable and safe.
  • 1
    Contact

    Reporters call into the hotline to report their concern.

  • 2
    Report

    The Agent walks the Reporter through a questionnaire, transcribing the details of the case.

  • 3
    Confirm

    Reporters confirm the details of the case with the Agent to ensure its accuracy.

  • 4
    Submit

    The report is immediately submitted to the company’s designated administrators for review.

Customize the experience for your employees

We work with our clients to design and implement a customized hotline reporting experience.
Use your own custom hotline

Include a greeting exclusive to your ethics and compliance program, that will be heard by your employees.

Script Localization

Your custom greeting can be available in the languages you need to support your employee's language preferences.

Data Privacy and Security

Our solutions are combined with advanced security and data management.

1. Data Storage

The IntegrityCounts system runs on a redundant virtual and network infrastructure. In the event of a single hardware failure the application will continue to be operational. There would be no downtime or data loss. Recovery points for our databases are every 10 minutes (RPO) to protect against data loss / data corruption. We can restore from our recovery points within 30 minutes (RTO).

2. Data Availability

The strongly encrypted data and software exist in multiple copies within the primary data centre to provide a solution that is highly redundant and resistant to failure. This guarantees greater than 99.95% uptime 24 hours a day, 7 days a week, 365 days a year. We also geo-replicate your data to the secondary Canadian Azure data centre to offer disaster recovery in the event of a complete data centre loss.

3. Third Party Audits

All incident report details are encrypted both during transmission and while at rest, and WBS maintains strict controls over who has access to systems that store confidential data. The information is encrypted using TLS between the client and the server. Once on the server the structured data is encrypted into an MS SQL Azure RDBMS using Transparent Data Encryption (AES-256).

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Key Features of the Whistleblower Ethics Hotline:

World Wide Access

Trained Canadian agents are available to take calls in English, French and Spanish, and can further support another 150 languages in addition to hearing or speech impairments.

24/7/365

We are always available when you need us. Our agents are available 24 hours a day, 7 days a week, 365 days a year.

Anonymity

The ethics reporting hotline provides three levels of anonymity to ensure whistleblowers feel safe to report their concerns.

Toll-Free Numbers

We offer customized hotline numbers for a toll-free, personalized experience.

Easily Accessible

Our ethics hotline can be used by your employees, as well as your contractors, vendors and customers so they can voice their concerns.

Fast Response Times

The report is immediately submitted through the interface to the designated administrator to quickly review and investigate the case.

Easy to Use Reporting

Our straightforward interface provides you with tangible tools to prevent ongoing fraud from occurring.

Canadian Based

We never offshore our services, all of our agents are located right here in Canada.

Cost-Effective

The cost of implementing our whistleblowing interface is minimal compared to the financial repercussions you could face if misconduct goes undetected.

Customer Support

Our customer success program doesn’t stop once your system is up and running.

1. Client Support

WhistleBlower Security prides itself on high quality and personalized service to our clients.

2. Customer Success Team

Our Customer Success Team is always available to you for any ongoing support to your account, or any questions you may have, no matter where you are located.

3. Knowledge Base

Our knowledge base hosts a number of self-service videos, eBook and other documents available to you at anytime.

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Frequently asked questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

How do you ensure hotline calls are answered promptly and not put on hold?

If a reporter calls into the hotline, their call will always be answered by a live agent – we never put a caller on hold. Our average speed of answer is 18.24 seconds with a service level of 90% of calls answered in 60 seconds. We do not limit the amount of time the intake specialist can spend on the call as our first priority is to ensure a thorough and empathetic experience for the caller with as much pertinent information delivered for our partner.1

Who do submitted reports get sent to?

Reports are sent to designated representatives in an organization one they have been filed. Reporters are informed as to whom the report is being sent to while they are making the report and they will be able to have it redirected if one, or more, of the individuals is implicated in the report.

Can our employees use the hotline anytime?

Yes the hotline is available 24 hours a day, 7 days a week, 365 days a year.

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The only Ethics Hotline provider on the market certified Women Business Owned.