When employees witness misconduct, illegal activity, or unethical behaviour in the workplace, they should be empowered to anonymously and safely speak up about the wrongs they see. Multiple methods of outreach provides employees with different options to report on ethical violations.
The IntegrityCounts case management system offers a secure database of reported concerns and provides management with powerful and intuitive reporting and analysis of the entire database.
Frequently asked questions
We now have an FAQ list that we hope will help you answer some of the more common ones.
Why is outsourcing an ethics hotline better than having an in-house program?
WhistleBlower Securityâ€™s Ethics Reporting and Case Management program, IntegrityCounts, offers third party transparency and a secure amalgamated database that enables our clients to proactively identify and react to trends within their organization. By encapsulating all incident related data in a single place, our clients are better able to holistically manage issues on a continual basis.
Our live-answer hotline Contact Center Agents are available 24/7/365 and are trained in empathetic and investigative techniques to support your employees when they do decide to come forward.
Overall, it is a comprehensive system that cannot be duplicated by an internal system with part-time support.
Is the hotline available in multiple languages?
Our toll free multilingual live hotline is answered by a bi-lingual agent, in English, Spanish or French and an additional 150 languages are supported by our interpretation partner in a three person call â€“ our agent, the interpreter and the reporter. This ensures that the reporter is successfully able to file a complaint in the language of their preference.
For interpreted calls we target an average of one minute from the caller phoning into the call centre, to the agent procuring an interpreter. The current IVR allows the caller to choose from nine languages and will inform them to wait until an interpreter is available. The call is then managed by our agent along with the interpreter.
Is the web portal easy to use?
The IntegrityCounts web based portal is intuitive and easy to use. It allows the Reporter to visit the website independently and file a report online. The secure portal will guide the Reporter through a series of open and close ended questions designed to illicit the most pertinent information while creating filters to assist in overall reporting. A high degree of customization in the web portal ensures the program best reflects your needs and is simple to implement.
Are summary reports available monthly, quarterly and annually?
Yes, summary reports are available monthly, quarterly and annually. The Case Manager lists all complaints starting from most recently filed, displays the status of each complaint, including Pending, Assigned, Active, Responded, and Closed. The Case Search tool allows Reviewers to search for reports based on status, for example, showing all complaints that are currently Active.
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Global Hotlines and Case Management
Giving you the tools to create a speak up culture.
Dive deep into the organizationâ€™s culture.
The only Ethics Hotline provider on the market certified Women Business Owned.