Whistleblower Hotline Providers

A Whistleblower Hotline Service, or Ethics Hotline Service, is a tool that companies will use to provide employees and other stakeholders with a secure place to report on unethical behaviour. Typically, a Whistleblower Hotline Service will comprise of a toll-free reporting hotline, as well as the ability for employees to use a web-based form to report their concerns.

Reports are immediately collected into a Case Management System where management can log in, view, manage, and investigate each concern. A Case Management System will also provide management and the whistleblower with the opportunity to anonymously communicate with each other, and this helps to build a culture of trust. Below are six of the industry leaders providing Whistleblower Hotline Services:

NAVEX Global

The largest provider of integrated risk and compliance management software and services. They have more than 18,000 clients globally. Their Hotline and Case Management program, EthicsPoint, allows companies to capture incidents, or whistleblower reports.

Callers to the hotline will use a two-step dialing process where the caller will dial a Direct Access code specific to their originating country, then will follow that with the toll-free number that will route to the hotline.

Navex Global has a comprehensive suite of GRC tools that can be combined to meet the specific needs of any company. The breadth of their product line is perfect for large organizations that work in multiple countries or have large HR, Security, Fraud, and Finance teams.

EthicsPoint Hotline and Incident Management

  • Collects reports from multiple sources
  • Respond to incidents
  • Identify risk areas
  • Set up roles-based permissions
  • Comply with international data privacy laws

Hotline and Incident Management Features:

  • Global toll-free hotline – over 200 languages
  • Two-Step dialing process
  • Anonymous reporting
  • Online web submission
  • Instant notification of submitted report
  • Consolidate all reports for review, investigation, and analysis
WhistleBlower Security

A Canadian based provider of global ethics reporting hotlines and case management. Their platform, IntegrityCounts, provides organizations with a secure system that allows employees to safely speak up about ethics concerns and gives management the tools they need to manage reports as they occur and analyze trends in their organization.

Callers to the hotline dial a single number to immediately connect with a trained agent to help report their concern. Spontaneous interpretation assists callers using a language outside of the hotline’s language parameters.

WhistleBlower Security is a Women Business Certified and B-Corp Certified ethics hotline provider. Organizations that are committed to putting people and plantet before profits and want the best hotline experience will benefit from partnering with WhistleBlower Security.

IntegrityCounts Hotline and Case Management:

  • 24/7/365 global toll-free hotline
  • 24/7/365 access to case management
  • No time limit for the caller
  • Uncover unethical practices quickly
  • Fast response times

Hotline and Case Management Features:

  • Anonymous reporting
  • Global toll-free hotline – over 150 languages
  • One step dialing process
  • Instant notification of submitted report
  • Online web submission – 26 languages
  • ISO 27001 certified
  • User roles and customized permissions
  • Data analytics to identify risk areas
Convercent by OneTrust

They provide ethics and compliance cloud software, Convercent by OneTrust, and a GRC platform, that enables companies around the globe to understand their organizational risk and protect their brand.

The toll-free helpline provides employees with a safe and anonymous place that immediately connects the caller with an agent. Here the caller will speak-up about wrongdoing in multiple languages, in an effort to help build trust within the organization.

Convercent by OneTrust has an established case management platform. Companies that need to incorporate hotline and case management with policy management and third-party risk management, will benefit working with Convercent.

Convercent by OneTrust Helpline and Case Management:

  • 24/7/365 global toll-free hotline
  • 24/7/365 access to case management
  • Uncover unethical practices quickly
  • 300 languages supported
  • Identify risk areas

Product Features:

  • Anonymous reporting
  • Global toll-free hotline – over 300 languages
  • Instant notification of submitted report
  • Online web submission
  • Supports up to 2000 employees
  • Consolidate all reports for review, investigation, and analysis
ClearView Strategic Partners

A Canadian company that specializes in whistleblowing solutions for organizations of any size. Their ethics reporting / whistleblowing solution, ClearView Connects™, allows employees to share what’s on their mind, and raise concerns in a secure and confidential way.

Callers to the ClearView helpline will be immediately connected to a trained agent and will be able to safely and anonymously file their report. Reviewers in the company will be immediately notified by email of that submitted report.

ClearView Strategic Partners has been providing hotline reporting solutions in the Canadian market for twenty years and has strong security protocols in place to help protect client data. Canadian companies committed to partnering with a premium Canadian provider that has recognizable Canadian clients, will see benefit from the Clearview solution.

ClearView Connects™ Hotline and Case Management:

  • 24/7/365 global toll-free hotline
  • 24/7/365 access to case management
  • Uncover unethical practices quickly
  • 200 languages supported
  • Identify risk areas

Product Features:

  • Anonymous reporting
  • Global toll-free hotline – over 200 languages
  • Online web submission – 25 languages
  • Instant notification of submitted report
  • Dedicated phone number (Client must procure themselves)
  • Strong security protocols
EQS Group

Founded in 2000 in Munich, Germany, is a publicly traded, international provider of regulatory technology (RegTech) in the fields of corporate compliance and investor relations. EQS Group amalgamates their compliance solutions into one secure place, their EQS COCKPIT making corporate compliance easily accessible to their clients.

Callers to the EQS IntegrityLine will be connected with an agent who will help them anonymously file their whistleblower report. Management will then receive the report and be able to conduct appropriate investigations.

Small to mid sized companies in the European and Asian markets have partnered with EQS Group to grow their corporate compliance and investor relations initiatives. Companies looking specifically for a European provider with deep knowledge of GDPR and an emphasis on data security, will benefit from working with EQS Group.

EQS Integrity Line:

  • 24/7/365 global toll-free hotline
  • 24/7/365 access to case management
  • GDPR Compliant
  • Prevent corruption and misconduct
  • Identify risk areas

Product Features:

  • Anonymous reporting
  • Global toll-free hotline – over 50 languages
  • Instant notification of submitted report
  • Online web submission
  • ISO 27001 certified
  • Customized reports in Case Manager
Syntrio

They have been providing online ethics and compliance learning solutions for nearly 20 years, and has merged with the reporting hotline provider, Lighthouse Services to increase innovation for whistleblowing services. The unified entity now offers a ‘one-stop’ compliance solution that includes hotlines and training. By acquiring Lighthouse, the company added hotline and case management into its solution to provide a more comprehensive solution

Callers to the hotline will connect with Certified Advisory Specialists who will help them with reporting their concern. Multilingual services also help employees report in a language of their choice.

Companies looking to check off a compliance checkbox in a simple and cost-effective way, will benefit from working with Syntrio.

Syntrio Hotline and Case Management:

  • 24/7/365 global toll-free hotline
  • 24/7/365 access to case management
  • Multi-language services
  • Prevent corruption and misconduct
  • Identify risk areas

Product Features:

  • Anonymous reporting
  • Global toll-free hotline – up to 140 languages
  • Instant notification of submitted report
  • Online web submission
  • 24-Hour Worldwide Access
  • Customized reports in Case Manager

Pricing between each of these Whistleblower Hotline Service providers is fairly consistent and driven by the size of the client company and the expected number of calls/reports annually. What varies considerably between these providers is the scope of the software and ancillary services, such as training and consulting, that are offered in addition to the hotline.

What are your requirements? Choose your vendor:

  • Navex Global provides a full suite of GRC services to large global organizations with large HR, Security, Fraud, and Finance teams
  • Syntrio provides companies with a basic, cost effective solution without much baggage
  • For organizations with a strong presence in Europe that need to manage GDPR requirements, EQS Group should be looked at closely
  • WhistleBlower Security services mid sized companies that care about receiving a more personal experience
  • ClearView Strategic Partners knows the Canadian market and is especially well versed in Ontario regulations

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