On the 10th Day of 'Holidays' My True Love Gave to Me… A Code of Conduct
… Or Was That a Code of Ethics? What’s the Dif?
A “Code of Ethics” and “Code of Conduct” are often used interchangeably in conversation.
But, they are two unique documents. A Code of Ethics governs decision-making, and a Code of Conduct governs actions.
They represent two common ways that companies self-regulate and are often associated with large companies that provide direction to employees and establish a public image of good behavior. Protect the Rep and all that!
A Code of Ethics is sometimes referred to as a Value Statement and behaves like the Constitution with general principles to guide behaviour. For example if an organization is committed to protecting the environment and “being green”, the Code of Ethics will state that there is an expectation for any employee faced with a problem, to choose the most “green” solution. You know that saying “treat others as you would like to be treated”? That’s how it works.
A Code of Conduct provides the meat and potatoes to the Code of Ethics. A Code of Conduct applies the Code of Ethics to a host of relevant situations. A particular rule in the Code of Ethics might state that all employees will obey the law, a Code of Conduct might list several speciﬁc laws relevant to different areas of organizational operations, or industry, that employees need to obey.
The Code of Conduct outlines specific behaviours that are required or prohibited as a condition of ongoing employment. It might forbid sexual harassment, racial intimidation or viewing inappropriate or unauthorized content on company computers. Codes have helped some companies dig themselves out of scandals, and have helped others build a healthier work climate and reputation.
Both are used in an attempt to encourage specific forms of behaviour by employees. Ethics guidelines attempt to provide guidance about values and choices to influence decision making. Conduct regulations assert that some specific actions are appropriate, others inappropriate. In either case, the organization wants to obtain a narrow range of acceptable behaviors from employees.
Both are used in an attempt to regulate behavior in very different ways. Ethical standards tend to be wide-ranging and non-specific, designed to provide a set of values or decision-making approaches that enable employees to make independent judgments about the most appropriate course of action. Conduct standards generally require little judgment; you obey or incur a penalty, and the code provides a fairly clear set of expectations about which actions are required, acceptable or prohibited.
Bringing it all together:
Bigger organizations sometimes have both Codes in separate formats; others sometimes combine them into one general Ethics document that blends principles for the right action with a list of actions that are required or forbidden.
Many smaller businesses can survive without a formal code of ethics or code of conduct; for example if a business has 1-10 employees, generally everyone is talking with each other and interacting with each other every day. So communicating appropriate behaviour is much easier. However, as smaller businesses grow ethical hazards and risks can increase, so having these documents can help shape cultural expectations about behaviour, and they also serve as a solid marketing tool for potential business partners or clients.
Either way, whatever type of Code an organization chooses to employ, it’s critical that it is treated consistently in every instance of wrongdoing. The Code needs to apply to every employee from the ground up, and no matter how small the violation, appropriate discipline needs to take place.
A great Code and a strong company culture is the heart of a successful organization. An organization’s culture is different in all industries; there’s no one-size-fits-all solution for building and adopting a strong organizational culture.
One step in building a successful culture is with the integration of a strong compliance program, including a whistleblower hotline. This is a powerful tool for any organization to implement in their proactive measures to ensure their business success and grow their strong culture where employees can thrive.
Creating a whistleblower culture in your organization is easier than you think.